Shipping policy

Shipping Policy

Shipping Information

We aim to make buying and selling golf clubs as simple, secure, and efficient as possible. Please read the information below regarding our shipping services.

Buying Golf Clubs

UK Delivery

We offer fast and reliable delivery throughout mainland UK.

  • Standard Delivery: 2–5 working days.
  • Express Delivery (where available): 1–2 working days.
  • Delivery times begin once your order has been processed and dispatched.

A tracking number will be sent by email once your order has been shipped.

Delivery Charges

Shipping costs are displayed during checkout before payment is completed. Delivery charges may vary depending on the size, weight, and destination of your order.

Packaging

All clubs are carefully inspected, securely packaged, and protected to minimise the risk of damage during transit.

Signature on Delivery

Some deliveries may require a signature upon arrival. If no one is available to receive your parcel, the courier may leave a calling card or arrange a redelivery.

Selling Your Golf Clubs

Sending Clubs to Us

Once you accept our offer, we’ll provide instructions on how to send your clubs to us.

Depending on your location and the value of the clubs, we may:

  • Provide a prepaid shipping label.
  • Arrange collection by one of our courier partners.
  • Ask you to send the clubs using an approved courier service.

Please package your clubs securely to help prevent damage during transport.

Packaging Guidelines

We recommend:

  • Using a strong golf club box or similar durable packaging.
  • Wrapping club heads individually with bubble wrap or protective material.
  • Securing shafts to prevent movement.
  • Filling empty space within the box to avoid items shifting during transit.
  • Removing or securing adjustable tools and loose accessories.

Damage resulting from inadequate packaging may affect the final valuation.

Inspection

Once your clubs arrive, they will be inspected to confirm they match the description provided during the quotation process.

If the condition differs significantly from the information supplied, we may:

  • Revise our offer.
  • Contact you to discuss the differences.
  • Return the clubs if an agreement cannot be reached.

No payment will be made until the inspection has been completed and the offer accepted.

Delivery Delays

While we aim to meet all estimated delivery times, delays can occasionally occur due to factors outside our control, including:

  • Severe weather
  • Courier disruptions
  • Public holidays
  • High seasonal demand

We will do our best to keep you informed if delays occur.

Lost or Damaged Parcels

Orders Sent to Customers

If your order arrives damaged or appears to be missing items, please contact us within 48 hours of delivery.

Where possible, please provide:

  • Your order number
  • Photographs of the packaging
  • Photographs of any damaged items

We will work with the courier to resolve the issue as quickly as possible.

Clubs Sent to Us

If you are using a shipping label supplied by us, your parcel may be covered by the courier’s insurance, subject to their terms and conditions.

If you arrange your own shipping, you are responsible for ensuring the parcel is adequately insured until it has been delivered to us.

Incorrect Delivery Details

Customers are responsible for providing accurate shipping information.

We cannot accept responsibility for delays or additional charges resulting from incorrect or incomplete delivery addresses.

International Shipping

International shipping may be available for selected destinations. Shipping costs, delivery times, customs charges, import duties, and local taxes are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping, collections, or deliveries, please contact our customer support team before placing an order or sending your clubs.