Refund policy

Refund & Returns Policy

At 2nd Chance Golf, we want you to shop with confidence. As we specialise in the sale of pre-owned golf clubs, every item is carefully inspected and accurately described before it is listed for sale.

Please read our refund policy carefully before making a purchase.

1. Change of Mind

If you change your mind about your purchase, you may return the item within 14 days of receiving your order, provided that:

* The item is returned in the same condition in which it was received.
* It has not been used, altered, or damaged after delivery.
* All original accessories, headcovers, adjustment tools, and packaging (where applicable) are included.

Customers are responsible for the cost of returning unwanted items unless otherwise agreed.

Once the returned item has been inspected and approved, a refund will be issued to the original payment method within 5–10 working days.

2. Faulty, Damaged or Incorrect Items

If you receive an item that is:

* Faulty;
* Damaged during transit; or
* Different from the item you ordered,

please contact us within 48 hours of delivery with your order number and photographs showing the issue.

If the fault is confirmed, we will arrange either:

* A replacement (where available);
* A repair (where appropriate); or
* A full refund, including any standard delivery charges and reasonable return postage costs.

3. Condition of Pre-Owned Clubs

All of our used golf clubs are individually graded and photographed to provide an accurate representation of their condition.

Normal signs of previous use, including cosmetic marks, light scratches, paint wear, or grip wear, are expected on second-hand equipment and do not constitute a fault. These characteristics will be reflected in the item’s condition grading and description.

4. Return Process

To request a return, please contact our customer service team before sending your item back.

Please include:

* Your order number
* Your name
* Reason for the return
* Photos (if the item is faulty or damaged)

Items returned without prior authorisation may delay the refund process.

We recommend using a tracked and insured postal service, as customers remain responsible for returned items until they are received by us.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method. Depending on your bank or payment provider, funds may take several working days to appear in your account.

6. Non-Refundable Items

We are unable to accept returns for:

* Clubs that have been altered after delivery (including shaft, grip, or loft/lie modifications).
* Custom-built or specially ordered items unless they are faulty.
* Items returned outside the applicable return period.
* Products damaged due to misuse, neglect, accidental damage, or normal wear after delivery.

7. Selling Golf Clubs to Us

If you are selling golf clubs to 2nd chance golf our quotation is based on the information you provide.

Once your clubs arrive, they will be inspected to verify their condition, authenticity, and specification.

If the clubs differ materially from your description, we may:

* Revise our offer; or
* Return the clubs to you if a revised offer cannot be agreed.

If you reject a revised offer, return postage may be payable by the customer unless otherwise agreed.

Once payment has been made for accepted clubs, the transaction is final.

8. Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If you have any questions regarding returns or refunds, please contact our customer support team before making a purchase.